1. What is Layonda?

Layonda is an ecommerce store that sells innovative products like the Washing Shoe Bag, which quickly eliminates shoe dirt without causing any damage or color fading. Our unique value proposition lies in providing reliable cleaning solutions that keep shoes in shape and extend their lifespan.

2. What is your return policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please refer to our Refund Policy for more details.

3. How long does shipping take?

Please allow 1 - 3 business days of processing and production time for your order to ship out. The estimated delivery times are as follows:

• US & Canada: 5 - 14 days
• Australia & New Zealand: 7 - 15 days
• UK & Europe: 8 - 14 days
• Latin America: 10 - 25 days
• Africa: 10 - 25 days
• Other countries: 14 - 30 days
• Busy Season: 20 - 40 Days

Please note that there may be circumstances and delays that our carriers may experience, which are out of our control. For more information, please refer to our Shipping Policy.

4. Can I cancel my order?

You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped, please contact us immediately to discuss further options.

5. What should I do if my item arrived damaged?

If your item arrived damaged, please contact us immediately with your order number and a picture of the damaged product. We will be happy to send you a replacement free of charge. For more information, please refer to our Refund Policy.

6. Do you ship internationally?

Yes, we ship to most countries worldwide. Please refer to our Shipping Policy for more information on international shipping.

7. How can I contact Layonda?

If you have any further questions or need assistance, you can contact us at contact@layonda.com. We strive to respond to all inquiries within 24 hours.

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please contact us at contact@layonda.com to initiate a return. For more information, please refer to our full Refund Policy.

Shipping Policy

Please allow 1 - 3 business days of processing and production time for your order to ship out. The estimated delivery times vary depending on the destination. For more information on shipping times and international shipping, please refer to our full Shipping Policy.